Uninstallation:
When a customer wants to unsubscribe DrinkPrime, is considered as Uninstallation.
For every uninstallation ticket raised from App, the ticket is assigned to Retention Team.
If any call/ticket is raised by the customer, take the details and update the following properties:
1. Status: Open
2. Type of Issue: Uninstallation
3. Uninstallation Reason
4. Group: Retention
Note: Don't take pickup requested date and time from cx, inform cx that our senior team will reach out to you.