Process Material
Uninstallation: When a customer wants to unsubscribe DrinkPrime, is considered as Uninstallation. For every uninstallation ticket raised from App, the ...
Sun, 13 Feb, 2022 at 11:30 AM
We have some quick troubleshooting for Wifi BOTs for the below issues. a) Connectivity issues when the source wifi for the BOT is iPhone Hotspot b)...
Fri, 17 Jun, 2022 at 5:43 PM
Delivery & Installation 1. Status: Assign to Logistics 2. PID 3. City 4. Type of Issue: Relocation 5. Type of Relocation: Delivery + Install 6....
Mon, 20 Jun, 2022 at 7:44 PM
For any device-related issues, select the following properties: 1. Status: Assign to Operations 2. PID 3. City 4. Type: Device Issue - Tech Vist R...
Mon, 20 Jun, 2022 at 8:14 PM
If the device is not working, the following checkpoints needs to be checked: 1. Status: Good/Inactive/Disabled 2. Connectivity: GSM/BLE 3. Balance Litres...
Tue, 16 Aug, 2022 at 4:18 PM
If cx complains about the taste, check the following points: 1. If recently source water is changed 2. If cx was a can user earlier, it will take a week t...
Tue, 16 Aug, 2022 at 4:19 PM
Troubleshooting steps: 1. Check in the dashboard if connectivity is GSM, WIFI or BLE. 2. Check the last sync in "Get Pings" 3. Suggest Cx cl...
Wed, 22 Feb, 2023 at 11:37 AM
GSM Device 1. If GSM device has due payment, cx will get auto-reminders, but still, device will work as BOT is not fixed in the device. 2. Ther...
Tue, 16 Aug, 2022 at 4:20 PM
Negative Litres: Negative Litres might be due to flow sensor is not correctly installed by production team which gives a wrong calculation. Solution...
Mon, 11 Jul, 2022 at 10:41 AM