For any device-related issues, select the following properties:

 

1. Status: Assign to Operations

2. PID

3. City

4. Type: Device Issue - Tech Vist Required

5. Technician Visit Date

6. Technician Visit Time

7. Type of Issue: $select as per Issue$

8. POC: Automation

9. Group: Support

10. Agent: $AgentName$

11. Internal Group: Operations Team

12. Internal Agent: Col-Log-Ops Team


Note:


1. Check available slots with area pin code before moving any issue
2. Wait for the Job ID to get generated in Freshdesk and in Staging Dashboard.

3. If there is any error on available slots in Freshdesk, then check pincode and move the issue as per slots available and inform ops team in slack