If the device is not working, the following checkpoints needs to be checked:

1. Status: Good/Inactive/Disabled

2. Connectivity: GSM/BLE

3. Balance Litres should be in positive

4. Paid Until Date - If validity is expired, cx needs to recharge with the monthly plan.

5. Commands Page: Check if commands are synced after the recharge.




Troubleshooting Steps:

1. Check if the adaptor is properly inserted in an electrical socket (it will blink red light if the power supply is on).

2. Check the input water supply (inlet valve should be on)

3. Check if cx is able to sync with the purifier using DrinkPrime App.

4. Switch off and on purifier after 1-2 minutes and check if there is any vibration from the pump

5. Inform customer to sync once with the device