If cx complains about the taste, check the following points:

1. If recently source water is changed

2. If cx was water can user earlier, it will take a week time to get adjusted to DrinkPrime water.

3. TDS should be within the 50 - 150 range for proper drinking purposes.


You can check TDS in Staging Dashboard:

Go to Workforce Module ---> All Jobs ---> Search with Purifier ID ---> Open Job ID and go to Workflow ---> Check Input and Output TDS



Properties to be filled:

1. Status: Assign to Ops

2. Purifer ID - 10 digit purifier ID

3. City - As per customer's location/address

4. Type: Device Issue - Tech Visit Required

5. Technician Visit Date - Customer preferred date

6. Technician Visit Time - Customer preferred time

7. Type of Issue: Taste Issue/TDS Issue

8. POC: Agent Name

9. Group: Support

10. Agent: $AgentName$

11. Internal group: Operations Team

12. Internal agent: Col-Log-Ops Team