DrinkPrime

CX SOP Handbook 44

• Applying Discount Codes
• Assign to Ops - Slot Available
• Assign to Ops - Slot Not Available
• Bot Fixing SOP
• Cancelling new device

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Agent - FAQ'S 14

• Type of Issues/Complaints - Freshdesk
• Product Inquiry/New Leads
• What are the different subscription plans?
• Sales Query
• Self Service

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