Steps to be followed:


1. Need to confirm with the customer, the reason for pausing service and for what duration.

2. Need to inform about the rental subscription model.


Note:

1. We can offer a validity extension only once a year.

2. If the customer is asking to pause the subscription 2nd time in a year, assign the ticket to Collection Team with detailed notes.


Status: Assign to Collection Team

Type of Issue: Request for pausing service

Group: Collections Team

Agent: Col-Log-Ops Team