In the Leakage Issue, check the following:
1. Leakage from the Tap.
2. Leakage from the bottom of the device
3. Overflow from the device.
4. Crack in Tank (Blue transparent tank)
Assign the case to the OPS team:
1. Status: Assign to Ops
2. Purifier ID: 10 digit purifier ID
3. City: Device location
4. Type: Device Issue - Tech Vist Required
5. Technician Visit Date - Customer preferred date
6. Technician Visit Time - Customer preferred time
7. Type of Issue: Leakage
8. POC: $AgentName$
9. Group: Support
10. Agent: $AgentName$
11. Internal group: Operations
12. Internal agent: Col-Log-Ops Team
NOTE:
If the customer is asking for Device Replacement for a Leakage Issue, we need to convince the customer for a senior technician visit. If the customer is not agreeing then assign the case to Device Replacement Team.
Properties for Device Replacement
