For any device-related issues, select the following properties:

 

1. Status: Assign to Ops

2. Purifier ID - 10 digit purifier id

3. City - customer location

4. Type: Device Issue - Tech Vist Required

5. Technician Visit Date - Customer preferred date

6. Technician Visit Time - Customer preferred time

7. Type of Issue: $select as per Issue$

8. POC: Agent

9. Group: Support

10. Agent: $AgentName$

11. Internal group: Operations Team

12. Internal agent: Col-Log-Ops team



Note:

1. Check available slots with area pin code before moving any issue

2. Wait for the Job ID to get generated in Freshdesk and in Staging Dashboard.

3. If there is an error on available slots in Freshdesk, then check Pincode and move the issue as per slots available. 

4. If there are any mandatory fields missing, it will give you an error in FreshDesk.