If the device is not working, the following checkpoints need to be checked:

1. Status: Good/Inactive/Disabled

2. Connectivity: GSM/BLE

3. Balance Litres should be in positive

4. Paid Until Date - If validity is expired, cx needs to recharge with the monthly plan.

5. Commands Page: Check if commands are synced after the recharge.

Troubleshooting Steps:

1. Check if the adaptor is properly inserted in an electrical socket (it will blink red light if the power supply is on).

2. Check the input water supply (inlet valve should be on)

3. Check if cx is able to sync with the purifier using DrinkPrime App.

4. Switch off and on the purifier after 1-2 minutes and check if there is any vibration from the pump

5. Inform customer to sync once with the device

If still the device is not responding then we need to send a technician to inspect the device, move the ticket to the ops team

Status: Assigned to ops
Purifier ID: 10 digit Purifier ID

City: Device location city

Type: Device Issue-Tech Visit Required

Technician Visit Date:

Technician Visit Time Slot:

Type of Issue/Complaint: Not working

Priority: Urgent

POC: Automation

Group: Support

Agent: $Agent Name$

Internal group: Operations Team

Internal agent: Col-Log-Ops team