There are various scenarios where BOT needs to be changed/fixed:
1. If customer connectivity is GSM
2. If the commands are reverted even though it's fixed. (Wrong calculation in validity & litres)
3. If the usage is high and the graph shows a sudden spike.
4. If the BOT is shown in the nearby devices range even though the purifier is switched on.
1. Status: Assign to Ops
2. Purifier ID: 10 Digit Purifier ID
3. City: Device location
4. Type: Device Issue - Tech Vist Required
5. Technician Visit Date: Customer preferred date
6. Technician Visit Time: Customer preferred time
7. Type of Issue: $select as per Issue$
8. POC: $AgentName$
9. Group: Support
10. Agent: $AgentName$
11. Internal Group: Operations Team
12. Internal Agent: Col-Logs-Ops Team