If there are no slots available for the next 3-4 days, which denotes all slots are full. You need to book slots after 3-4 days and select the following properties:


1. Status: Assign to Ops

2. Purifier ID - 10 digit purifier id

3. City - customer location

4. Type: Device Issue - Tech Vist Required

5. Technician Visit Date - Customer preferred date

6. Technician Visit Time - Customer preferred time

7. Type of Issue: $select as per Issue$

8. POC: Agent

9. Group: Support

10. Agent: $AgentName$


Note: If there is an error on available slots in Freshdesk, then check Pincode and move the issue as per slots available.