Delay in pick up
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Modified on: Tue, 21 Jun, 2022 at 12:18 PM
If cx is reaching us out for a delay in device pickup, then check for the following steps:
A. Device Replacement
1. Check if the new device is installed.
2. If the old device is not picked up, add notes in the existing ticket and inform the Device Replacement Team.
B. Uninstallation
1. Check if the uninstallation is assigned or not.
2. If the uninstallation is assigned/not assigned, tag @uninstallation team in slack for follow-up with cx and add notes in the existing ticket and close the new ticket.
Slack Group:
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