If cx is reaching us out for a delay in a technician visit, then follow these steps:

1. Check the existing ticket if it is Assigned to Ops.

2. Check with the Job ID if job is assigned or not.
3. If Job is assigned, check the assigned date and time and inform the customer accordingly.

4. If OPS SLA is breached, then post on the slack with the below format.


Format:

Job ID: xxx

Issue Type: xxx

Note: xxx

Customer Requested Date & Time : xxx

Tag: Ops SLA Breached