Delay in technician visit
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Modified on: Tue, 21 Jun, 2022 at 12:19 PM
If cx is reaching us out for a delay in a technician visit, then follow these steps:
1. Check the existing ticket if it is Assigned to Ops.
2. Check with the Job ID if job is assigned or not.
3. If Job is assigned, check the assigned date and time and inform the customer accordingly.
4. If OPS SLA is breached, then post on the slack with the below format.
Format:
Job ID: xxx
Issue Type: xxx
Note: xxx
Customer Requested Date & Time : xxx
Tag: Ops SLA Breached
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