Duplicate payment is updated in the customer's account:


If a customer is recharged multiple times that payment considers a duplicate payment. If customers are requesting a refund then check the transaction details in RAZORPAY. 


If transaction details are not available in RAZORPAY then request the customer to share the transaction details via email. Ex- The payment received screenshot. 


After getting the transaction details:

Tag @Pranshu in the DrinkPrime Technical channel to reverse the commands.

Tag @Doniya in the accounts channel to initiate the refund.


Note: Refund can be initiated when the recharge is not synced.


If the transaction is only available in RAZORPAY:


Tag @Doniya to the accounts channel to initiate the refund.


Note: We can also request the customer to keep duplicate payments updated so that a customer does not need to recharge for the future month.


Ticket properties: These properties should be used till the time we are not refunding the amount to the customer. Once the refund is completed will inform the customer and mark the issue as resolved.


Status- Dependency on Tech Team

Purifier ID - 

City -

Ticket Type - Request/Complaint/Escalation

Type - On Support

Type of Issue/Complaint - Duplicate Payment

Priority - urgent

POC - Automation

Group - Support

Agent -