If the customer is raising a ticket stating the device filtering the water very slowly:


Inform the customer to off and on the inlet valve connection. (Sometimes it will not on properly due to which also the problem arises)


Note: If the issue remains the same then move the ticket to the operations team for the technician's visit.


Ticket Properties:


1. Status: Assign to Ops

2. Purifier ID : 10 digit purifier id

3. City: customer location

4. Type: Device Issue - Tech Vist Required

5. Technician Visit Date: Customer preferred date

6. Technician Visit Time: Customer preferred time

7. Type of Issue: Slow Filtration

8. POC: Agent

9. Group: Support

10. Agent: $AgentName$

11. Internal group: Operations Team

12. Internal agent: Col-Log-Ops team