If the customer is not ready to continue with DrinkPrime then move the ticket to Retention Team.


Ticket Properties:


1. Status: Open

2. Purifier ID: 10 digit purifier id

3. City: customer location

4. Type of Issue/complaint: Uninstallation

5. Group: Retention



Note: If the customer is disappointed with the service or there is a delay from our end to give any kind of service or resolve the issue then try to convince the customer. If the customer is not ready to continue with us then move the ticket to the retention team.