Uninstallation Refund SOP
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Modified on: Sun, 29 Jan, 2023 at 3:51 PM
For any customer asking about a refund of his security deposit at the time of raising an uninstallation request inform the customer that after the device pick-up, he will be getting a link on his registered email ID from
no-reply@razorpay.com. The refund link will be valid for 15 to 20 days.
Refund scenarios:
If the customer raises an uninstallation request within 3 days post-due date then a complete refund will be initiated to the customer.
If a customer raises an uninstallation request within 15 days post the due date then rs.250 will be deducted from his security deposit.
If a customer raises an uninstallation request on the 16th day post the due date then the total plan amount will be deducted and the remaining amount will be refunded.
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