Following are the type of issues/complaints available on Freshdesk

  1. Bot Fixing
  2. General Service
  3. Leakage
  4. Not Working
  5. Sync Issue
  6. Relocation
  7. Uninstallation
  8. Delay In Installation
  9. Request For Payment Link
  10. Referral/Review Benefits
  11. Refund Not Received
  12. Arrange Reverse Pickup
  13. Taste Issue
  14. Dirt or Insects In Water
  15. Plan Change - Upgrade
  16. Plan Change - Downgrade
  17. Invoice Request
  18. Request For Pausing Service
  19. Recharge Not Reflecting
  20. Delay In Delivery
  21. Charged Incorrectly
  22. Delay In General Service
  23. Unable To Recharge Via App
  24. Validity Not Added/Updated
  25. Product Inquiry
  26. Expensive Subscription Plans
  27. Request For Offers
  28. Check Delivery Status
  29. Spam
  30. Rude Behavior
  31. Device Not Activated
  32. Installation Date/Time Status
  33. Reverse Pick-up Date/Time Status
  34. Duplicate Payment
  35. Tech Visit Time
  36. New Lead
  37. Delivery Date/Time Status
  38. Device Cracked
  39. Old Device (3+ Years)
  40. TDS Issue
  41. Tank Replacement
  42. Transfer Ownership
  43. Payment Due
  44. Didn't get OTP
  45. Others
  46. Blank
  47. Order Canceled - Device Return Request
  48. Plan change
  49. Old device pick up pending
  50. Deposit deduction query
  51. Relocation-Installation
  52. Incomplete Installation/Service
  53. Test Ticket
  54. GS - Last service date not updated
  55. Liters Not Added/Updated
  56. Request/query to own the purifier
  57. KYC queries
  58. Reschedule tech appointment
  59. How DP referral works
  60. Flow sensor/SMPS not working
  61. Device making noise
  62. Request to update contact details