Following are the type of issues/complaints available on Freshdesk
- Bot Fixing
- General Service
- Leakage
- Not Working
- Sync Issue
- Relocation
- Uninstallation
- Delay In Installation
- Request For Payment Link
- Referral/Review Benefits
- Refund Not Received
- Arrange Reverse Pickup
- Taste Issue
- Dirt or Insects In Water
- Plan Change - Upgrade
- Plan Change - Downgrade
- Invoice Request
- Request For Pausing Service
- Recharge Not Reflecting
- Delay In Delivery
- Charged Incorrectly
- Delay In General Service
- Unable To Recharge Via App
- Validity Not Added/Updated
- Product Inquiry
- Expensive Subscription Plans
- Request For Offers
- Check Delivery Status
- Spam
- Rude Behavior
- Device Not Activated
- Installation Date/Time Status
- Reverse Pick-up Date/Time Status
- Duplicate Payment
- Tech Visit Time
- New Lead
- Delivery Date/Time Status
- Device Cracked
- Old Device (3+ Years)
- TDS Issue
- Tank Replacement
- Transfer Ownership
- Payment Due
- Didn't get OTP
- Others
- Blank
- Order Canceled - Device Return Request
- Plan change
- Old device pick up pending
- Deposit deduction query
- Relocation-Installation
- Incomplete Installation/Service
- Test Ticket
- GS - Last service date not updated
- Liters Not Added/Updated
- Request/query to own the purifier
- KYC queries
- Reschedule tech appointment
- How DP referral works
- Flow sensor/SMPS not working
- Device making noise
- Request to update contact details