DrinkPrime

If the device is not working, the following checkpoints need to be checked: 1. Status: Good/Inactive/Disabled 2. Connectivity: GSM/BLE 3. Balance Litres ...

If the customer is getting the OTP and while entering the OTP if he is getting an OTP mismatch, we should inform the customer to follow the below steps: G...

If customer payment is due and the customer is not ready to clear the outstanding then move the ticket to the collection team. Ticket properties: ...

GSM Device 1. If GSM device has due payment, cx will get auto-reminders, but still, device will work as BOT is not fixed in the device. 2...

The customer will be not able to recharge when the device is not showing connected.  Customer need to click connect to wifi option then below page will ope...

If the customer wants to upgrade or downgrade the plan educate the customer that he has the option on his application itself he just has to follow a few ste...

For the recharge, do follow these steps: 1. If there is due payment, the device will stop working. Cx needs to recharge with the monthly plan. 2. Check-in...

Steps to be checked (Referral Benefits): First check the referral code matches by using the referral dashboard Click here referral dashboard link if the ...

We will have 2 scenarios where customers will reach out for refunds: 1. Order Cancellation refund 2. Uninstallation refund For both cases, search t...

If the customer is relocating to a new location within the city and needs a device to be delivered and installed then follow the below properties in Freshde...