DrinkPrime

If in any case, we are adding any kind of validity or liter please use this coupons code: Code Description CXCOMP5 ADD 5 DAYS VALIDITY CXCOMP10 ADD...

For any device-related issues, select the following properties:   1. Status: Assign to Ops 2. Purifier ID - 10 digit purifier id 3. City - customer loca...

If there are no slots available for the next 3-4 days, which denotes all slots are full. You need to book slots after 3-4 days and select the following prop...

There are various scenarios where BOT needs to be changed/fixed: 1. If customer connectivity is GSM 2. If the commands are reverted even though it'...

Scenario 1: If at the time of delivery, the customer is telling he/she doesn't want the device and wanted to return it back and the delivery agent is t...

For updating the contact details, follow this process: 1. Go to https://dashboard.drinkprime.in/#/app/workforce/list and click on Customer. 2. Click...

If cx is reaching us out for a delay in delivery, then check the following:       For both the cases: 1. If it's a new order, there will be an ...

If cx is reaching us out for a delay in device pickup, then check for the following steps: A. Device Replacement 1. Check if the new device is installed. ...

If cx is reaching us out for a delay in a technician visit, then follow these steps: 1. Check the existing ticket if it is Assigned to Ops. 2. Check with ...

If the customer is raising a ticket stating the device is making noise: Kindly cross-check with the customer did his main water tank is filled or empty ...