CX SOP Handbook
Steps to be followed: 1. Need to confirm with the customer, the reason for pausing service and for what duration. 2. Need to inform about the rental su...
Fri, 17 Feb, 2023 at 6:03 PM
To check plan details kindly click here. Order tracking sheet to check offer details, coupons, and referral codes click here to find the details. ...
Tue, 21 Jun, 2022 at 4:05 PM
If the customer is raising a ticket stating the device filtering the water very slowly: Inform the customer to off and on the inlet valve connection. (S...
Fri, 17 Feb, 2023 at 5:51 PM
1. Near the device? 2. Connectivity – Broadband Hotspot – a. 1 mobile b. ...
Wed, 8 Mar, 2023 at 1:24 PM
Troubleshooting steps: Sync the water purifier by standing next to it. Make sure you have an active internet connection Go to the setting/accoun...
Fri, 17 Feb, 2023 at 5:58 PM
If cx complains about the taste, check the following points: 1. If recently source water is changed 2. If cx was water can user earlier, it will take a we...
Thu, 14 Jul, 2022 at 12:41 PM
Status: This field is used to know the current status of any ticket on Freshdesk. The following status is currently available and used on Freshdesk. ...
Wed, 13 Jul, 2022 at 1:24 PM
If the customer wants to transfer the ownership, the customer needs to share the following details in an email marking another customer in CC: Email Tem...
Fri, 7 Apr, 2023 at 2:13 PM
If cx is not responding/disconnecting our calls/number is not reachable, then change the status of the ticket to "Unable to Connect". The ticket ...
Wed, 22 Jun, 2022 at 11:17 AM
Steps to be followed: 1. Confirm with the customer if they are getting any kind of error while making the payment. 2. Guide the customer to make the pa...
Wed, 22 Jun, 2022 at 10:47 AM